Strategic Accounts Specialist

Location: Remote, with the work schedule aligned to Fenton, US and CST hours. Thursday–Monday, 9:00 AM–6:00 PM or 10:00 AM–7:00 PM CST, with a 1-hour unpaid break.

Company

hirify.global provides remote staffing and client placement services.

What you will do

• Manage high-value strategic accounts across body shop, corporate, subscription, and rideshare segments.
• Handle client calls, digital messages, reservations, extensions, billing questions, and escalations.
• Process reservations, verify pricing, and coordinate fleet transitions and vehicle updates.
• Manage recurring billing, daily collections, overdue accounts, vehicle recovery workflows, and customer invoices.
• Reconcile billing records across dashboards and platforms, follow up on outstanding balances, and coordinate insurance claims.
• Coordinate vehicle returns, repair timelines, safety inspections, and fleet-system updates with partner facilities and internal teams.

Requirements

• 2+ years of experience in account management, customer service, billing administration, or accounts receivable.
• Experience in car rental, automotive, fleet logistics, or insurance replacement is highly preferred.
• Ability to navigate complex CRM software, billing dashboards, and internal communication tools.
• High data-entry accuracy and consistent record maintenance across multiple platforms.
• Excellent organization and ability to manage daily, weekly, and monthly tracking deadlines.

Culture & Benefits

• Permanent work-from-home arrangement.
• Independent contractor engagement.
• Health insurance coverage for eligible locations.
• Immediate hiring process.

Hiring process

• Complete application assessment questions, a technical check, and a voice recording.
• Hourly pay is established based on performance during the application process.
• Applications with all requirements completed receive priority review.