Collection Specialist

Location: Virtual UK

Company

hirify.global provides data and software services that connect digital experiences across the vehicle lifecycle, homes, and digital identities.

What you will do

• Manage complex and high-value delinquent accounts and select recovery strategies.
• Communicate with customers by phone, email, and written correspondence to resolve disputes and payment issues.
• Negotiate settlements, discounts, extended payment terms, and payment arrangements.
• Track collection activity, agreements, communications, and payments while coordinating with sales and customer service.
• Analyze account behavior and collection reports to identify trends and improve recovery processes.
• Escalate high-risk or seriously delinquent accounts and provide guidance and mentorship to Level 1 and Level 2 collectors.

Requirements

• Bachelor’s degree in finance, business, or a related field, or equivalent experience.
• At least 3 years of relevant collections experience required.
• Fluent English and French at a minimum B2/C1 level required.
• Strong negotiation, communication, problem-solving, analytical, organizational, and customer service skills.
• Knowledge of collections laws and regulations, including the Fair Debt Collection Practices Act, plus familiarity with basic accounting principles.
• Proficiency with Microsoft Office, especially Word and Excel, collection software, and data analysis tools.

Nice to have

• Experience with collections software or enterprise resource planning systems.
• Additional language skills.

Culture & Benefits

• Full-time employment in a virtual work arrangement.
• Work in a global organization serving partners and customers in more than 90 countries.
• Reasonable accommodations may be provided for individuals with disabilities.
• The role requires extended periods of sitting, typing, using digital displays, and wearing a telephone headset.