Receivables Support Representative – Collections, Billing & Accounts Receivable | Remote

Location: Remote from Mexico, Colombia, Brazil, Costa Rica, or Jamaica; U.S. business hours required

Company

hirify.global is hiring for a client seeking support for collections, billing resolution, and accounts receivable operations.

What you will do

• Conduct daily collections follow-ups by phone and email and secure payment commitments.
• Track outstanding balances, reduce aging receivables, and support auto-pay enrollment.
• Investigate and resolve invoice discrepancies, incorrect charges, account setup errors, service mismatches, and payment application issues.
• Open, manage, document, and close receivables cases in Salesforce or a similar CRM.
• Communicate with customers about balances, payment status, billing investigations, and objections.
• Identify recurring issues and recommend improvements to collections and billing workflows.

Requirements

• Previous experience in accounts receivable, collections, billing support, customer account management, or payment follow-ups.
• Comfort making outbound collections calls and handling a high volume of calls and emails.
• Strong billing investigation, problem-solving, organizational, and attention-to-detail skills.
• Familiarity with Salesforce or similar CRM systems and accurate customer and payment recordkeeping.
• Strong written and verbal English communication; comfortable working U.S. business hours.
• Ability to work independently in a structured, KPI-driven environment.

Nice to have

• Experience reducing aging balances or delinquency rates and improving cash flow.
• Experience driving auto-pay adoption or working with SLA-based case management.
• Experience supporting U.S.-based customers or working in finance and billing operations.
• Process improvement and root-cause analysis experience.

Culture & Benefits

• Fully remote work environment within the stated locations.
• Direct impact on company cash flow and revenue protection.
• Clear, measurable performance expectations and high ownership across collections and billing operations.
• Exposure to accounts receivable, finance operations, and workflow improvement.
• Potential growth into accounts receivable lead, collections specialist, billing operations, revenue operations, or finance operations roles.

Hiring process

• Initial screening call.
• Spark Hire introductory video and recruiter interview.
• Client interview followed by offer and onboarding.