обновлено 13 дней назад
Senior IT Support Engineer II (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior IT Support Engineer II (AI): Providing onsite support for mobile, desktop, audio/video, networking, telecommunications, hardware, and software issues with an accent on end-user productivity, asset management, onboarding, and security policy enforcement. Focus on resolving complex IT challenges, improving support processes, coaching peers, and leading cross-functional technology projects.
Location: London, United Kingdom; onsite in the assigned office 5 days per week
Company
provides an intelligent content management platform that combines enterprise content, collaboration, workflow management, security, and AI.
What you will do
- Troubleshoot and resolve end-user issues across mobile devices, desktops, audio/video systems, peripherals, networks, and telecommunications.
- Manage procurement, assets, inventory, system imaging, application configuration, and software and hardware deployment.
- Support new-hire onboarding, including device deployment and IT orientation.
- Enforce security policies and manage IT communications between headquarters and remote offices.
- Collaborate with Facilities, Sales, Engineering, Information Security, and Enterprise teams.
- Provide daily onsite office support, coach peers, and lead cross-functional IT projects.
Requirements
- 5+ years of experience in an IT Support role.
- Working knowledge of Windows and macOS, Lenovo and Apple hardware, networking concepts, Okta, SSO, MFA, and user permissions.
- Experience improving support services, standards, and processes, solving complex problems, and creating technical documentation and knowledge articles.
- Experience with voice and video conferencing solutions; Google, Zoom, and Slack knowledge is beneficial.
- Strong verbal and written communication, collaboration, and teamwork skills.
- Ability to work onsite at the assigned office 5 days per week in London.
Nice to have
- Desktop operating system or network certification.
- Bachelor's degree in a computer-related field.
- Interest in using AI and automation tools to improve IT support and employee experience.
Culture & Benefits
- In-person collaboration and community are core parts of the working culture.
- Pension, medical, and dental coverage.
- 25 days of vacation plus a birthday day off.
- Wellness program and subsidized gym membership.
- Daily lunch menu, snacks, and drinks available in the office.
Hiring process
- The recruiter will provide more information about the working model and company culture during the hiring process.
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