Technical Support Engineer (Financial Messaging)

Location: Theale (Reading), United Kingdom

Company

hirify.global provides business payments and cash management solutions, including Financial Messaging platforms and services.

What you will do

• Own and resolve technical support cases involving Financial Messaging platforms and services.
• Investigate complex application, platform, and infrastructure issues through to resolution.
• Monitor systems proactively and complete low-risk operational changes, including configuration and certificate-related activities.
• Communicate with customers, manage service-level expectations, and improve resolution times.
• Collaborate with Service Desk, Support, Operations, Product, Engineering, DevOps, and SRE teams.
• Perform problem management and root cause analysis, maintain technical documentation, and identify automation opportunities.

Requirements

• Experience in technical support, application support, service operations, or IT operations.
• Strong technical troubleshooting, structured problem-solving, customer-service, and communication skills.
• Working knowledge of Linux or Unix and Windows environments.
• Experience using SQL, monitoring and diagnostic tools, and ticket-management platforms such as Salesforce Service Cloud and Jira.
• Ability to take ownership of issues, collaborate across technical teams, and learn new technologies and business processes quickly.
• Degree in Computer Science or a related field, or equivalent professional experience.

Nice to have

• Familiarity with SWIFT messaging, financial messaging platforms, payment technologies, SaaS, fintech, or regulated technology services.
• Experience with automation tools, AI agents, or other AI-enabled technologies.
• Exposure to Python or PowerShell scripting, DevOps or Site Reliability Engineering practices.
• Experience with observability tools such as ELK or Grafana.
• Knowledge of certificates, secure communications, certificate lifecycle activities, ITIL processes, or ITIL Foundation certification.

Culture & Benefits

• Work in a customer-focused environment supporting business payments and cash management services.
• Collaborate across a broad range of technical and operational teams.
• Opportunities to develop deeper knowledge of Financial Messaging platforms and expand technical and operational ownership.
• Inclusive and open environment with support for talent at all career stages and additional needs.