Customer Support Engineer (AI Infrastructure)

Location: London, United Kingdom. Right to work in the UK required; the role includes onsite field services for customers.

Company

hirify.global develops enterprise data infrastructure for capturing, managing, protecting, and analyzing large datasets for AI training, inference, and real-time analytics across data centers, edge, and cloud environments.

What you will do

• Respond to customer technical issues, investigate problems, resolve them hands-on, or escalate them to engineering with detailed diagnostics.
• Manage daily technical operations, customer cases, escalations, bugs, and feature requests through resolution and closure.
• Perform and support customer field services, including installations, upgrades, break-fix work, and expansions.
• Develop and test solutions for file protocols, machine learning, object storage, and high-performance computing use cases.
• Collaborate with customers, account teams, pre-sales, Professional Services, product marketing, development, and engineering teams.
• Track account priorities, meet KPIs and SLAs, and improve customer adoption and satisfaction.

Requirements

• Right to work in the UK.
• 5+ years of customer-facing pre-sales or post-sales experience with complex storage solutions.
• Extensive knowledge of enterprise IT infrastructure, networking, storage, and enterprise software.
• Working experience with Linux system administration, Linux networking configuration, and network troubleshooting.
• Bash scripting required, plus familiarity with at least one other programming language.
• Significant experience with file systems and scale-out NAS implementation; MS or BSc in computer science, computer engineering, electrical engineering, or a related field.

Nice to have

• Hands-on knowledge of S3 and high-performance computing.
• Strong written and verbal business communication and presentation skills.
• Hands-on lab and hardware management experience.
• Experience in a rapidly growing, entrepreneurial start-up environment.

Culture & Benefits

• Customer-first approach focused on technical excellence and trusted customer relationships.
• Collaboration with cross-functional teams across customer support, sales, Professional Services, product, and engineering.
• Opportunity to work on AI infrastructure, large-scale data platforms, and complex enterprise storage environments.