Onsite Desktop Support (Microsoft)

Location: On-site at a client location in central London, United Kingdom

Company

hirify.global provides client-based technology and IT support services.

What you will do

• Resolve desktop hardware, software, connectivity, and service-request incidents for enterprise users.
• Deploy workstations and manage endpoint software, patches, and configurations.
• Support Windows and macOS clients, Microsoft 365, Citrix, Intune, and mobile devices.
• Track, prioritize, monitor, and resolve requests in ServiceNow within established SLAs.
• Maintain security-policy compliance and provide after-hours support when required.
• Create technical documentation and user guides, and test new hardware, software, and support tools.

Requirements

• Several years of experience deploying software and patching endpoint devices through endpoint management platforms such as Intune.
• Level 3/4 experience supporting Windows and macOS endpoints, Citrix, Microsoft 365, networking, and TCP/IP.
• Experience with Microsoft Entra and Azure security configurations, conditional access, MFA, SSO, and related security tools.
• Knowledge of ITIL, endpoint engineering, application packaging, image management, MDM, and enterprise collaboration tools.
• Strong customer service, diagnostic, problem-solving, prioritization, and time-management skills.
• Ability to work on-site at the client location in central London.

Culture & Benefits

• Flexible, autonomous, open, proactive, collaborative, and inclusive work culture.
• Personalized training, upskilling opportunities, and career development resources.
• Competitive compensation and pension scheme.
• Benefits through DXC Select, Perks at Work, and incentive programs.
• Salary Sacrifice Car Scheme and other lifestyle benefits.