Service Desk Analyst

Location: Singapore office with a hybrid schedule requiring presence in the office 3 days per week; the remaining 2 days depend on business needs.

Company

hirify.global provides cybersecurity SaaS solutions focused on identity security, privilege management, and reducing the impact of cyberattacks.

What you will do

• Log, track, resolve, and escalate incidents and service requests through a ticketing system.
• Provide face-to-face and remote technical support to end users.
• Manage computers, printers, network devices, peripherals, inventories, and IT assets in the Singapore office.
• Coordinate infrastructure switch upgrades and firewall upgrades with internal teams.
• Monitor IT systems and networks, identify risks, and support optimal performance.
• Coordinate third-party equipment maintenance, repairs, warranty claims, user training, and onboarding.

Requirements

• Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.
• Experience providing technical support to end users in person or remotely.
• Knowledge of Windows, macOS, printers, networking devices, peripherals, hardware, software, and network troubleshooting.
• Familiarity with ticketing systems, incident management, asset management, and ServiceNow.
• Intermediate understanding of Office 365 and basic understanding of IT infrastructure and networking.
• Strong communication, presentation, customer service, prioritization, and problem-solving skills.

Nice to have

• Experience with endpoint security technology.
• Logistics management experience.
• Office 365 certifications.
• Experience coordinating third-party equipment maintenance and warranty claims.

Culture & Benefits

• Flexible, trust-based work culture with an emphasis on continual learning.
• Inclusive environment focused on diversity, connection, and employee development.
• Opportunity to work within a global identity security and cybersecurity SaaS organization.