P&C Licensed Customer Service Rep (Insurance)

Location: Onsite at 3445 Gordy Parkway, Marietta, Georgia 30066. Monday–Friday, 8:30 a.m.–6:00 p.m., with possible rotating Saturdays from 9:00 a.m.–1:00 p.m.; irregular hours, holidays, and community events may be required.

Salary: $23.00–$25.50 per hour, based on experience.

Company

hirify.global provides membership, travel, insurance, financial services, and roadside assistance to members and customers across the United States.

What you will do

• Support customers with insurance inquiries, product explanations, billing questions, complaints, and general membership service.
• Process insurance applications, renewals, policy changes, endorsements, amendments, transfers, reinstatements, and cancellations.
• Prepare rate quotes, apply underwriting rules and eligible discounts, complete sales, and identify cross-sell and referral opportunities.
• Process insurance and membership payments and conduct outbound retention, delinquency, promotional, and service calls.
• Maintain accurate electronic member records, filing systems, and agency documentation.
• Support office events, local community activities, and team service initiatives.

Requirements

• High school diploma or equivalent.
• Current Property & Casualty Insurance license required.
• Ability to qualify for, obtain, and maintain required state licenses and appointments.
• Customer service, insurance servicing, payment processing, sales support, and clear communication skills.
• Knowledge of insurance terminology, regulations, underwriting procedures, and sales compliance guidelines.
• Ability to work independently and in a team, perform mathematical calculations, use Microsoft Office and insurance or membership systems, and succeed in a fast-paced environment.

Nice to have

• Experience with systems such as PPS, POS, IMS, and IPM.

Culture & Benefits

• Customer-focused office environment with opportunities to support community activities.
• Medical, prescription, dental, vision, HSA, FSA, employee assistance, life, disability, critical illness, accident, and pet insurance options.
• 401(k) with company matching and additional company contributions.
• Paid time off, company holidays, mental health and floating holidays, volunteer time, and additional paid leave programs.
• Tuition assistance, professional certification reimbursement, career development opportunities, and complimentary AAA membership.

Hiring process

• Complete Customer Service, Insurance, and Membership training within six months of hire.
• Employment is contingent on required background and drug screening.