VP, Customer Success (AI)

Location: Hybrid, with three days per week in the office in Washington, D.C. or New York City

Salary: $150,000–$360,000 base plus commission per year, depending on experience, skills, and qualifications; stock options are also available.

Company

hirify.global is a technology company providing AI-powered intelligence, risk detection, and mitigation for organizations facing coordinated influence operations, disinformation, and digitally enabled threats.

What you will do

• Scale and professionalize the customer success function using the existing Customer Success Playbook.
• Recruit, coach, train, and develop customer success managers while building clear growth paths.
• Own customer success KPIs, including health scores, net revenue retention, renewal rate, expansion, and churn-risk indicators.
• Serve as the senior point of contact for communications, corporate affairs, and public affairs accounts, including C-suite relationships.
• Lead executive business reviews, renewal and expansion motions, strategic account recovery, and cross-sell collaboration with Sales.
• Represent customer feedback in Product and Engineering roadmap discussions and provide insights to Sales and Marketing.

Requirements

• 10+ years of customer-facing leadership experience in customer success, account management, or client services.
• Experience building or scaling a customer success function in an emerging market or category-defining company.
• Experience as a player-coach, including ownership of strategic accounts and mentoring junior and mid-level CSMs.
• Deep experience with communications, corporate affairs, public affairs, PR, issues management, crisis communications, or corporate reputation buyers.
• Experience managing C-level relationships and high-stakes, high-visibility accounts.
• Ability to work in a hybrid format from the Washington, D.C. or New York City office three days per week.

Nice to have

• Background in strategic communications consulting, a PR agency, or consulting and advisory services.
• Experience in narrative intelligence, threat intelligence, social listening, or security and communications SaaS or managed services.
• Familiarity with the communications and PR industry ecosystem and practitioner networks.
• Experience managing both SaaS or technology accounts and managed-service or advisory accounts.

Culture & Benefits

• Gold-tier healthcare, dental, and vision coverage fully funded for employees, with 50% dependent coverage.
• Employer-provided life and AD&D insurance, Employee Assistance Program, and mental wellbeing support.
• Flexible vacation and sick leave, including office closure between Christmas and New Year’s.
• Employer-sponsored 401(k) with a 3% match after six months, plus HSA and FSA options.
• Inclusive workplace with a focus on curiosity, proactive problem-solving, clear communication, and operating effectively through ambiguity.