Head of Customer Success (AI)

Location: Denver, Colorado or San Francisco, California

Expected salary range: $160,000–$190,000 in Denver; $180,000–$220,000 in San Francisco

Company

hirify.global develops a HIPAA-compliant platform and AI tools that help behavioral healthcare teams deliver more effective care to children and families.

What you will do

• Own a portfolio of clinic partner accounts from signature through renewal and expansion.
• Drive adoption, usage, retention, and upsell opportunities through account analysis and measurable ROI.
• Lead, mentor, and develop a team of Customer Success Managers while overseeing Customer Support.
• Build scalable playbooks, renewal forecasting models, expansion motions, and support workflows.
• Use AI for health scoring, meeting summaries, QBR preparation, documentation, triage, and client-facing resources.
• Represent the voice of the customer in product decisions and company strategy.

Requirements

• 6+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or healthcare technology.
• 1–3 years of experience leading or mentoring a Customer Success team.
• Proven experience owning upsell or expansion targets and closing commercial opportunities.
• Experience overseeing or closely partnering with Customer Support across the post-sales and implementation lifecycle.
• Fluency with modern AI tools and demonstrated ability to deliver measurable outcomes with AI.
• Experience with a CRM, a Customer Success platform, and a customer support platform.

Nice to have

• Familiarity with ABA practices, behavioral health, or clinical settings.
• Experience with BI, product analytics, or AI-native conversation intelligence tools.
• Experience integrating AI tools into CRM or Customer Success platforms.

Culture & Benefits

• Stock options, health benefits, a 401(k) plan, and four weeks of paid time off per year.
• Fast-paced environment focused on pediatric and behavioral healthcare innovation.
• Denver office with catered meals, snacks, coffee, team events, and social activities.
• Up to $150 monthly commuter stipend, discounted parking, and discounted Colorado Athletic Club membership.