Customer Success Manager (AI SaaS)

Location: Remote, enabling work from anywhere as long as the time zone permits; company location: New York

Base salary: $120K–$150K, plus equity and bonus

Company

hirify.global develops AI-powered patent workflow and intellectual property intelligence solutions using LLM technology and diverse data sources.

What you will do

• Drive a customer success strategy across implementation, adoption, value realization, retention, and expansion.
• Strengthen relationships with key stakeholders and act as an advisor and customer advocate.
• Implement early-warning systems and account touchpoints to reduce churn and manage customer risks.
• Collaborate with GTM, Product, and Engineering teams to promote a customer-centric culture.
• Build feedback loops that turn customer insights into product enhancements and service improvements.
• Guide and develop a customer success team as the organization expands.

Requirements

• Deep understanding of intellectual property law and the IP sector.
• At least 5 years of experience in customer success, account management, or a related role within the IP sector.
• Experience leading and developing high-performing customer success teams in B2B SaaS organizations.
• Experience creating customer success strategies that drive adoption, reduce churn, and support growth.
• Strong ownership, KPI reporting, stakeholder communication, and problem-solving skills.
• Ability to adapt and perform effectively in a fast-paced, changing environment.

Nice to have

• Experience with or knowledge of AI and LLMs.
• Experience in an early-stage startup.

Culture & Benefits

• Remote work environment with location flexibility subject to time zone compatibility.
• Medical, dental, and vision coverage.
• 401(k) plan.
• Equity grants and bonus opportunities.
• Personal and professional development opportunities.