AI Customer Success Partner (North America)

Location: US-based; North America account portfolio. Travel up to 20% of the time.

Salary: $152,000–$191,000 base salary per year.

Company

hirify.global provides an AI-powered cognitive banking platform that analyzes real-time transactional data to help financial institutions anticipate customer needs and deliver intelligent financial guidance.

What you will do

• Manage day-to-day relationships and post-sale success across a scaled portfolio of North American accounts.
• Drive adoption, retention, CSAT, NPS, GRR, and NRR through a digital-first Customer Success model.
• Run AI-triggered check-ins, automated health alerts, usage reports, digital QBRs, webinars, knowledge base content, and community support.
• Build automated nudges, in-product recommendations, workflows, and dashboards to identify under-adoption, renewal risks, and expansion opportunities.
• Translate platform usage into measurable business outcomes and personalized value narratives.
• Coordinate with Product, Engineering, Support, Sales, and Partnerships while sharing client feedback to inform the roadmap.

Requirements

• 5–7 years of experience in Customer Success, Account Management, or Consulting.
• Hands-on experience using AI tools such as Claude and building AI agents or workflows to automate and scale customer engagement.
• Experience driving retention across a high-volume account portfolio and working with GRR and NRR.
• Experience with digital banking providers, SaaS software providers, or financial institutions; understanding of digital banking, personalization, AI, data-driven platforms, and enterprise SaaS delivery models.
• Must be US-based. Fluent English and a university degree or higher are required.
• Ability to work in a dynamic environment and balance scale with personalization across many accounts.

Nice to have

• Spanish-speaking ability.
• Experience supporting partner or reseller channels.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage from day one.
• HSA and FSA options.
• 401(k) with company match.
• Commuter benefits.
• Global work environment with colleagues and clients around the world.
• Visa sponsorship is not available for this role.