Louisiana Medicaid Inbound Contact Representative

Location: Remote; must currently reside in Louisiana. Occasional travel to hirify.global offices for training or meetings may be required. Work hours follow CST, with availability for shifts between 6:45 a.m. and 7:00 p.m. Monday through Friday; some weekends and overtime may be required.

Salary: $39,000–$49,400 per year

Company

hirify.global is a U.S. healthcare and insurance company serving Medicare and Medicaid members, families, individuals, and communities.

What you will do

• Handle incoming telephone, digital, and written inquiries from Louisiana Medicaid members.
• Conduct outbound calling campaigns to assist members.
• Answer complex benefit questions, resolve issues, and educate members.
• Document inquiries, complaints, transactions, and member needs accurately across multiple systems.
• Escalate unresolved and pending customer grievances.
• Work toward a first-call resolution experience while applying department policies and quality standards.

Requirements

• At least two years of customer service experience.
• Strong customer service, attention to detail, verbal communication, and active listening skills.
• Experience managing multiple or competing priorities while using multiple computer applications simultaneously.
• Ability to accurately and completely document member needs and inquiries during calls.
• Must be available for required CST work hours, including possible weekends and overtime.
• Must work from a dedicated space that protects member PHI and HIPAA information.

Nice to have

• Call center experience.
• Healthcare experience.

Culture & Benefits

• Full-time schedule of 40 hours per week.
• Virtual training begins on the first day and lasts seven to eight weeks, from 8:00 a.m. to 4:30 p.m. CST, Monday through Friday.
• No time off is allowed during training or the first 180 days, except observed and paid company holidays.
• Home internet must provide at least 25 Mbps download and 10 Mbps upload speeds.
• Benefits include medical, dental and vision coverage, 401(k), paid time off, holidays, parental and caregiver leave, disability coverage, and life insurance.