Medical Customer Service Representative (Healthcare)

Location: Remote, United States

Salary: $16.50–$18.50 per hour

Company

Healthcare technology and services provider delivering clinical, financial, and administrative solutions to improve provider efficiency, patient outcomes, productivity, and revenue.

What you will do

• Handle inbound and outbound calls with patients regarding medical bills, accounts, benefits, claims, payments, and past-due balances.
• Answer questions about charges, billing policies, financial care services, and available resources.
• Review insurance Explanation of Benefits documents to determine patient responsibility, adjustments, and write-offs.
• Provide timely, professional customer service while maintaining confidentiality and following HIPAA and other compliance requirements.
• Work within a culturally diverse virtual patient contact center and manage multiple systems simultaneously.

Requirements

• Strong organization, customer service, communication, problem-solving, judgment, attention to detail, and follow-through.
• Moderate computer proficiency with Microsoft Office and/or Google Workspace.
• Ability to work independently with little or no supervision and manage multiple systems at the same time.
• Ability to follow healthcare regulatory compliance requirements, policies, and procedures.
• Preferred: one year of customer service, patient contact center, or healthcare medical billing and revenue cycle management experience.

Culture & Benefits

• Virtual patient contact center environment with individual performance measurement and team collaboration.
• Comprehensive four-week training program.
• Career growth opportunities.
• Healthcare benefits, 401(k), and paid time off for eligible full-time employees.