Customer Care Specialist (Healthcare)

Location: Remote within the United States

Salary: $28.00–$31.00 per hour

Company

hirify.global is a global diagnostics company developing genomic and clinical insights, bioinformatics, and AI-enabled cancer tests to help clinicians guide cancer care.

What you will do

• Manage and monitor healthcare orders and cases from submission through completion.
• Communicate with physician offices by phone, fax, email, and other channels to resolve order issues.
• Handle inbound customer calls with empathy, accuracy, and comprehensive support.
• Partner with Sales to anticipate customer needs, support growth, and improve customer retention.
• Analyze customer feedback and trends and share actionable improvement insights with relevant teams.

Requirements

• 2+ years of customer service experience in healthcare, biotech, or laboratory settings; oncology experience is preferred.
• Understanding of order and case management practices.
• Familiarity with CRM tools, preferably Salesforce.
• Strong organizational, time-management, analytical, interpersonal, active-listening, and problem-solving skills.
• Ability to manage multiple priorities, adapt to changing business needs, and partner effectively with Sales.
• Must understand or acquire knowledge of PHI protection, HIPAA compliance standards, and established laboratory procedures.

Culture & Benefits

• Purpose-driven work focused on improving cancer care and patient outcomes.
• Inclusive workplace with an emphasis on empathy, integrity, kindness, and respect.
• Competitive compensation and benefits, with potential eligibility for discretionary bonuses, incentives, and restricted stock units.
• Career growth opportunities within a growing diagnostics company.
• Recognized as a 2024 Certified Great Place to Work in the US and Israel.