CPC Processor Customer Support (Healthcare)

Location: Remote - United States; work schedule is Monday through Friday, 7:30 AM–5:30 PM EST.

Salary: $15–$18.32 per hour.

Company

hirify.global provides secure, accessible, and actionable healthcare data collaboration solutions for providers, health plans, researchers, and life sciences organizations.

What you will do

• Answer release-of-information calls and customer inquiries accurately and professionally.
• Research, resolve, and respond to inquiries received by phone, email, and written correspondence.
• Document calls, inquiries, and resolutions in the appropriate software systems.
• Follow department procedures and meet productivity and quality assurance expectations.
• Maintain confidentiality and communicate issues, complaints, and incidents to relevant colleagues and managers.
• Attend required training and meetings and maintain reliable attendance.

Requirements

• High school diploma or equivalent from an accredited institution recognized by the relevant State Department of Education.
• Professional communication style and strong customer service skills.
• Required experience with a multi-line phone system.
• Computer proficiency, including intermediate or advanced Microsoft Office skills.
• Strong organization, attention to detail, and ability to work quickly.
• Ability to work remotely from the United States during EST business hours with high-speed internet and a distraction-free workspace.

Nice to have

• Experience with data entry, medical records, healthcare, insurance claims processing, or proofreading and editing documents.
• One year of Microsoft Office experience.

Culture & Benefits

• Remote-first, distributed work environment.
• Collaborative culture focused on transforming healthcare data.
• Annual introductory HIPAA examination is required.
• Successful completion of a 90-day ROI Certification course with a score of at least 85% is required.
• Post-offer health screenings and vaccination documentation may be required depending on client and state requirements.

Hiring process

• Complete required post-offer health screenings and vaccination verification when applicable.
• Complete annual HIPAA testing and the 90-day ROI Certification course after joining.