Intake & Engagement Specialist (AAC)

Location: Remote from the United States; authorization to work in the U.S. is required. Travel within the U.S. for in-person team and company meetings is required up to two times per year.

Salary: $54,500–$60,500 per year. A $3,000 bilingual differential may apply.

Company

hirify.global provides speech-generating devices, software, and services that support communication for people with aphasia and other speech and language impairments.

What you will do

• Guide patients, caregivers, and speech-language pathologists toward products aligned with individual communication needs.
• Explain device, software, accessory, and product features through personalized recommendations and virtual AAC demonstrations.
• Conduct engagement conversations through calls, email, Zoom, and online chat while nurturing leads and intake opportunities.
• Screen customers for trial appropriateness, explain the trial process, and coordinate follow-up for missing information.
• Verify patient, insurance, demographic, and diagnosis information while maintaining accurate HIPAA-compliant CRM records.
• Monitor HubSpot data, report weekly metrics, and recommend process and communication improvements.

Requirements

• Bachelor's degree in Communication Sciences and Disorders or a related field, or an equivalent combination of education and experience.
• At least 2 years of B2C or B2B customer service experience.
• Proficiency with Microsoft Office and online chat tools.
• Strong written, verbal, listening, problem-solving, time-management, and multitasking skills.
• Ability to work independently and collaboratively in a fast-paced environment while providing empathetic, personalized customer support.
• Ability and willingness to travel within the U.S. up to two times per year.

Nice to have

• AAC experience.
• Experience with HubSpot or other CRM platforms.
• Experience in sales and marketing, healthcare, or durable medical equipment.

Culture & Benefits

• Remote work from a home office with reliable and secure internet access.
• Mission-driven work focused on improving communication and quality of life.
• Inclusive and accessible workplace with reasonable accommodations.
• Comprehensive benefits package and transparent compensation practices.
• Bilingual salary differential when applicable.