Customer Service Representative-Couplings

Location: United States

Company

John Crane, a business of hirify.global, provides mission-critical flow control solutions for energy and process industries, including mechanical seals, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

What you will do

• Serve as the primary contact for product, order, pricing, delivery, and technical application inquiries.
• Prepare and manage complex quotations, proposals, blanket orders, and pricing requests.
• Process, monitor, and expedite customer orders while analyzing backlog and delivery performance.
• Provide technical product recommendations and application support with engineering resources and product selection tools.
• Coordinate with Sales, Operations, Planning, Engineering, Supply Chain, and Quality teams on customer needs and escalations.
• Manage complaints, RMAs, corrective action requests, customer reports, ERP data, and continuous improvement projects.

Requirements

• Associate degree or equivalent experience required; a high school diploma or equivalent is required. A bachelor's degree is preferred.
• At least 3 years of customer service experience in a manufacturing, industrial, engineering, or technical environment.
• Strong ERP system knowledge and proficiency with Microsoft Office applications.
• Ability to interpret technical documentation, blueprints, and product specifications.
• Strong communication, relationship-building, conflict-resolution, analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities and collaborate effectively across functions, with demonstrated leadership and mentoring capabilities.

Nice to have

• Bachelor's degree.
• Experience working in a diverse environment with a global company.

Culture & Benefits

• Work within a global organization with more than 200 sites in over 50 countries.
• Inclusive environment grounded in equality and ethics.
• Equal consideration for qualified applicants regardless of legally protected characteristics.
• Candidate information is handled confidentially according to EEO guidelines.