обновлено 2 дня назад
Customer Service Representative Atlas Copco Group
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Representative Atlas Copco Group (Supply Chain): Managing customer inquiries, service requests, product availability, order status, and issue resolution within a supply chain team with an accent on SAP, inventory control, and order fulfillment. Focus on coordinating with planning, purchasing, and transportation teams, identifying recurring issues, and improving customer service processes.
Location: Hybrid role based at the Distribution Center in Charlotte, North Carolina, United States; 3 days in the office and 2 days remotely.
Company
Group provides industrial and compressed-air solutions through its global organization.
What you will do
- Serve as the primary contact for customers through phone, email, and chat.
- Provide accurate information about products, services, availability, and order status.
- Resolve customer issues, escalate complex cases, and ensure appropriate follow-up.
- Coordinate with Planning, Purchasing, and Transportation to support accurate and timely order fulfillment.
- Identify recurring issues and contribute to customer experience and process improvement initiatives.
- Document procedures, FAQs, and troubleshooting steps while supporting team knowledge sharing.
Requirements
- At least 2 years of customer service experience.
- Experience working with SAP.
- Experience in inventory control, distribution, supply chain, or logistics.
- Fluent English is required as the internal working language.
- Customer-focused communication and the ability to build positive relationships.
- Associate degree in business, supply chain, or a related field, or equivalent work experience.
Culture & Benefits
- Health, dental, vision, life, and disability insurance.
- Four weeks of paid time off.
- Flexible benefits plan and a 401(k) retirement plan.
- Learning opportunities through LinkedIn Learning, internal training, global projects, and academy programs.
- Onboarding program with guidance from a personal buddy.
- Additional technical training for the selected candidate.
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