Customer Support Specialist (ERP)

Location: Full-time, in-person position at the Calumet, MI or Brighton, MI office

Company

hirify.global builds a cloud-based ERP platform for manufacturing job shops, providing real-time operational visibility, paperless workflows, automated order entry, and intelligent reporting.

What you will do

• Respond promptly to customer calls, emails, text messages, and support tickets with technical guidance.
• Build trust and credibility with customer contacts at multiple levels.
• Train customers and their teams on the product and help them understand its value.
• Drive adoption and expansion of software features and services while monitoring customer account health.
• Identify and address customer issues proactively before they become emergencies.
• Work cross-functionally with engineering, sales, customer outcomes, and product teams to resolve issues.

Requirements

• Previous experience in a customer-facing role.
• Strong written and verbal communication skills.
• Strong work ethic, resilience, motivation, and coachability.
• Ability to work effectively in a fast-paced, collaborative customer-facing environment.
• Ability to work independently and adapt to changing company needs.
• Curiosity and a customer-focused approach.

Culture & Benefits

• Work in person from the Calumet or Brighton office.
• Operate in a culture centered on customer obsession, curiosity, integrity, ownership, and conviction.
• Communicate with customers through email, phone, text, video calls, and occasional in-person interactions.