Customer Service Representative (Manufacturing)

TL;DR

Customer Service Representative (Manufacturing): Managing B2B customer accounts and coordinating the order-to-delivery process with an accent on order management, account ownership, and cross-functional collaboration. Focus on processing purchase orders, monitoring inventory availability, and ensuring seamless communication between sales, logistics, and finance teams.

Location: Hybrid (must be in the office three days per week) in Raleigh, North Carolina, US

Company

hirify.global is a global leader in the crop protection industry, providing innovative solutions to farmers worldwide.

What you will do

• Manage a portfolio of assigned B2B customer accounts, acting as the primary point of contact for purchase orders and issue resolution.
• Review, interpret, and accurately enter customer purchase orders throughout the order-to-invoice process.
• Collaborate with Sales, Strategy, and Strategic Account Leads to execute special customer programs and product allocations.
• Partner with Logistics and 3PL providers to monitor shipments and communicate product availability to customers.
• Execute credits in coordination with Finance and Inventory Control teams.
• Provide prompt response and follow-up to resolve customer concerns and complaints.

Requirements

• Must be based in or able to commute to the Raleigh, NC office (3 days per week required).
• 3-5 years of experience in a product-based business within the manufacturing industry (experience exclusively in call centers is not applicable).
• Proven experience supporting large-volume customer accounts and managing purchase orders.
• Proficiency in Microsoft Office applications, specifically Excel, Outlook, Teams, Word, and PowerPoint.
• Excellent written and verbal communication skills for professional business correspondence.
• Availability to work 8:00 am – 5:00 pm ET, with a rotating schedule extending until 7:00 pm.

Nice to have

• Experience with SAP Business One.
• Experience with Salesforce.

Culture & Benefits

• Direct and bold communication style defined by a "No Nonsense" approach.
• Informal and approachable organizational culture at all levels.
• Environment that encourages taking initiative and a "can-do" attitude.
• Commitment to equal opportunity employment and non-discrimination.