Customer Success Manager (AI)

Location: New York City, on-site; NYC-based and available for in-person work

Salary: $120,000–$160,000 OTE, plus equity, commission, and bonus

Company

hirify.global Labs is a seed-stage AI research lab building detection products for text and image authenticity and authorship.

What you will do

• Establish and execute customer success and account management playbooks across product lines.
• Onboard customers through setup, implementation, training, and initial product usage.
• Manage check-ins, business reviews, support tickets, customer training, and account logistics.
• Track customer health metrics, feature usage, KPIs, retention, and net revenue retention.
• Identify upselling, cross-selling, expansion, and contract renewal opportunities with account executives.
• Act as the liaison between customers and product, sales, and support teams while communicating feedback and improvement opportunities.

Requirements

• Bachelor’s degree or higher.
• 2+ years of experience in customer success, account management, or other customer-facing roles.
• Experience with customer onboarding, retention, and expansion.
• Strong interpersonal, communication, problem-solving, organizational, and time-management skills.
• Must be based in NYC and available for in-person work.
• Self-managing, intrinsically motivated, and biased toward action.

Nice to have

• Experience at fast-growing software startups.
• Technical aptitude with APIs and technical enterprise deal support.
• Familiarity with HubSpot and customer success platforms.
• Experience with customer success frameworks and complex enterprise accounts.
• Data analytics and reporting skills.

Culture & Benefits

• Health, dental, and vision insurance.
• 401(k) with a 4% employer match.
• 20 days of PTO plus company holidays.
• “Choose your own holiday” policy.
• Meaningful equity compensation through stock options.