Customer Success Manager (AI)

Location: On-site in New York City, Austin, Boston, Chicago, Dallas, or San Francisco; required to work in the office 4–5 days per week.

Salary: $110,000–$160,000 base; $135,000–$185,000 OTE.

Company

hirify.global develops AI agents that improve workflows and customer experiences in housing and healthcare.

What you will do

• Own strategic customer relationships across frontline teams and C-suite stakeholders.
• Become a product expert focused on user workflows, integrations, and product adoption.
• Understand customer goals, communicate the value of AI, and drive successful product utilization.
• Resolve complex customer issues in collaboration with Engineering, Product, Support, Sales, and Implementation.
• Lead discovery and project-manage customer onboarding, workshops, documentation, and feature launches.
• Monitor usage metrics, improve underperforming accounts, prevent churn, and communicate customer feedback to internal teams.

Requirements

• 3+ years of technical, B2B, client-facing experience with a SaaS product.
• Experience managing a book of business worth at least $2.5M ARR.
• Ability to take ownership of client objectives in a technical environment.
• Strong written and verbal communication skills, including translating technical concepts for non-technical customers.
• Ability to understand technical documentation, analyze data sets, prioritize effectively, and deliver in a fast-paced environment.
• Willingness to work in person at the office 4–5 days per week.

Culture & Benefits

• High-autonomy, fast-paced in-office environment with an emphasis on ownership and impact.
• Equity in the company.
• Medical, dental, and vision premiums covered at 100%.
• Fully paid parental leave, commuter benefits, 401(k), fitness and home services stipend.
• Unlimited vacation, paid holidays, catered office meals, and a stocked kitchen.
• Relocation packages are available.

Hiring process

• Compensation and total rewards are determined based on experience, skill level, location, and qualifications assessed during interviews.
• Additional compensation and benefits details are provided during the hiring process.