Total Loss Lead Adjuster

Location: Fully remote; US-focused insurance operations. Travel may be required.

Salary: $37–$39 per hour

Company

hirify.global operates in the insurance services industry.

What you will do

• Provide subject-matter support on total loss claim handling, negotiations, valuations, title requirements, and settlements.
• Coordinate responses to Department of Insurance complaints and inquiries, including documentation and claim-handling research.
• Monitor regulatory response deadlines and identify complaint trends requiring process improvements.
• Cover customer calls, emails, follow-up activities, and pending tasks during employee absences.
• Mentor new team members and support onboarding, cross-training, job aids, and process documentation.
• Recommend workflow enhancements while partnering with supervisors and management.

Requirements

• Advanced knowledge of total loss claim handling and settlement processes.
• Strong understanding of state regulations, title requirements, total loss procedures, and insurance terminology.
• Prior experience writing automobile estimates and performing total loss evaluations.
• Strong written and verbal communication, analytical, organizational, problem-solving, customer service, and conflict resolution skills.
• Ability to mentor peers without direct supervisory authority, manage multiple priorities, and meet performance goals.
• Proficiency with company claim systems and Microsoft Office; successful completion of a background check is required.

Culture & Benefits

• Full-time, non-exempt position with an alternative work schedule when applicable.
• Fully remote work in a fast-paced, paperless, highly technical environment.
• Mandatory overtime may be required based on business needs.
• Extended computer use and sitting are required; travel may be required.
• Accuracy, professional communication, teamwork, and consistent client service are emphasized.