IT Support Analyst (AI)

Location: Mountain View, California, United States; in-office five days per week

Annual base salary: $89,918–$104,880 USD, excluding bonus, equity, and benefits.

Company

hirify.global provides a digital identity wallet and identity verification technology for consumers, government agencies, healthcare organizations, and brands.

What you will do

• Provide tier 1 and tier 2 front-line support for end-user technical issues while meeting service-level agreements.
• Troubleshoot Apple hardware, software, peripherals, and other operating systems and devices.
• Prepare and configure laptops, monitors, accessories, accounts, software, and other equipment for new hires and existing users.
• Support productivity tools, including AI-enabled applications, and explain AI-driven features in clear, non-technical language.
• Maintain technical documentation, equipment inventory, shipping logistics, and IT operating procedures.
• Participate in on-call rotations, including after-hours and weekend support.

Requirements

• At least 2 years of desktop or IT support experience in an enterprise environment.
• At least 1 year of experience troubleshooting Apple hardware and software.
• At least 1 year of experience using ticket-based support systems.
• Ability to support adoption of new technologies, including AI-enabled tools, while addressing data privacy, security, and responsible-use considerations.
• Ability to regularly lift and handle IT equipment up to 25 pounds and occasionally up to 50 pounds.

Nice to have

• Experience supporting macOS, Windows, and mobile devices.
• Experience with remote desktop tools, cloud application troubleshooting, and Mobile Device Management solutions.
• Experience supporting SaaS applications with AI or automation features and enterprise AI tools.
• Strong customer service, documentation, organization, time management, and communication skills.

Culture & Benefits

• Full-time employment with medical, dental, and vision coverage, plus HSA and FSA options.
• 401(k) with company match, parental leave, disability coverage, and insurance programs.
• Unlimited paid time off subject to policy terms, including eight company-wide holidays.
• Learning and development benefit, employee assistance program, and wellbeing and childcare discounts.
• On-site work in a collaborative IT environment with responsible use of AI tools.