Customer Care Representative III (m,w,d) (Medical Devices)

Location: Remote role based in Germany, with travel to the German office as needed

Company

hirify.global is a medical device company developing the Omnipod insulin management platform and other wearable drug-delivery solutions.

What you will do

• Support customers throughout insurance verification, reimbursement, order placement, shipping, warranty, and general service inquiries.
• Verify coverage and eligibility, calculate customer cost-share amounts, and assist with benefits investigations.
• Request documentation and prior authorizations, verify prescription validity, and coordinate product shipments.
• Apply medical policy, payer guidelines, and product-channel processing requirements.
• Document customer interactions in the customer database and maintain regulatory compliance.
• Collaborate with case management, Omnipod sales, billing, healthcare providers, physicians, and insurers to resolve issues and communicate order status.

Requirements

• Customer service or contact-center experience; experience in healthcare, reimbursement, pharmacy, or durable medical equipment is relevant.
• Fluent German and English at a minimum C1 level are required.
• Ability to follow standardized workflows independently and work accurately in a fast-paced environment.
• Strong oral and written communication, teamwork, analytical thinking, customer orientation, and stress-management skills.
• Ability to use standard office technology, calculators, computer keyboards, and customer databases.
• Associate degree or equivalent education and experience is preferred.

Nice to have

• Medical-device reimbursement experience from a manufacturer or durable medical equipment perspective.
• Pharmacy technician license or experience.
• Experience with Salesforce CRM.

Culture & Benefits

• Remote work arrangement based in Germany with occasional office travel.
• Patient-focused environment supporting access to diabetes-management products.
• Collaboration across customer support, case management, sales, billing, healthcare, and insurance functions.
• Focus on continuous process improvement through employee feedback and suggestions.
• Work includes normal office sitting and standing, computer use, and possible lightweight lifting; reasonable accommodations may be provided.