Customer Service Representative (MedTech)

Location: Atlanta, GA, United States; hybrid

Hourly pay: $22.00 per hour

Company

hirify.global develops medical devices, software, and related services for diagnosing and treating serious cardiopulmonary and respiratory conditions. hirify.global Itamar develops and manufactures WatchPAT home sleep apnea testing products.

What you will do

• Provide customer service and technical support for Itamar Medical products and services.
• Handle inbound phone calls and emails, troubleshoot issues, research inquiries, and respond within quality and productivity standards.
• Investigate, assess, and resolve customer issues with a diverse team, escalating unresolved matters to the Customer Service Manager.
• Maintain accurate records of customer actions and discussions.
• Educate customers about Itamar Medical products and services and support customer retention.

Requirements

• At least two years of experience as a customer support or technical support representative.
• Experience working remotely with space for an at-home workstation.
• Experience with MS Office, Windows, SQL, Internet Explorer, and remote support tools.
• Strong verbal and written communication, analytical reasoning, organization, attention to detail, and multitasking skills.
• Ability to communicate technical issues clearly to non-technical customers and work independently under pressure.
• Ability to meet the physical and ergonomic requirements of office-based customer support work.

Nice to have

• Bachelor's degree.
• Salesforce experience.

Culture & Benefits

• Work in a hybrid arrangement based in Atlanta.
• Join a fast-growing medical technology company operating in more than 140 countries.
• Work in a culture focused on innovation, self-motivation, and an entrepreneurial spirit.
• Comprehensive benefits plans are available.
• Reasonable accommodations are provided in compliance with the Americans with Disabilities Act.