Customer Success Manager (SaaS)

Location: Eagan, Minnesota, or virtual within the United States

Company

hirify.global provides data and software services for connected vehicle, home, and digital identity experiences, serving automotive partners and customers worldwide.

What you will do

• Manage and retain customer accounts through proactive service and relationship building.
• Implement customers across the product suite and train new users on features, reports, and product value.
• Resolve product and customer service issues, identify root causes, and recommend solutions.
• Support customer compliance audits and follow procedures for MVR documents and state-specific requirements.
• Document customer discussions and technical issues in the CRM, report malfunctions to the help desk, and share feedback with Product, Sales, and Marketing.

Requirements

• 3–5 years of experience supporting software and data solutions.
• Customer account management, support, retention, and high-quality customer service experience.
• Strong phone communication, active listening, presentation, conflict resolution, and problem-solving skills.
• Ability to manage a large customer portfolio while addressing individual customer needs.
• Strong attention to detail.

Nice to have

• Experience in the commercial fleet market or a SaaS environment.
• Experience with CDL fleets and related tools and reports.

Culture & Benefits

• Full-time employment.
• Work is available from the Eagan location or virtually within the United States.
• Equal opportunity employment with compliance with applicable federal, state, and local fair employment laws.