Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving value realization for hirify.global’s enterprise customers with an accent on building trusted partnerships and guiding them from onboarding through renewal and expansion. Focus on analyzing customer utilization, engagement trends, and health metrics to proactively address risks and improve scalability.

Location: Woburn, MA

Salary: $70,000.00 - $85,000.00 annual base salary

Company

hirify.global brings brands to life through type and technology that consumers engage with every day.

What you will do

• Serve as the primary post-sales contact for a portfolio of strategic renewal accounts.
• Build deep, trusted partnerships by understanding each customer’s business, goals, and long-term vision.
• Lead customers through every milestone of their lifecycle: onboarding, adoption, optimization, renewal, and expansion.
• Deliver compelling product demonstrations, training sessions, and strategic business reviews that reinforce value and ROI.
• Collaborate cross-functionally with Sales, Renewals, Product, and Technical Support to ensure a seamless customer experience.
• Communicate customer insights, feature requests, and product feedback to influence roadmap priorities.

Requirements

• 5+ years of experience in Customer Success, account management, or strategic client-facing roles—preferably in SaaS or a related technology sector.
• Demonstrated success managing complex enterprise accounts with multiple stakeholders.
• Strong communication, presentation, and relationship-building skills with the ability to influence at all levels.
• Highly organized, proactive, and comfortable managing multiple strategic motions simultaneously.
• Experience analyzing customer data and usage trends to drive engagement and value.
• Salesforce experience preferred.

Nice to have

• Industry experience in software, technology, publishing, media, advertising, or design is a plus.

Culture & Benefits

• Hybrid work arrangements and competitive paid time off programs.
• Comprehensive commercial medical insurance coverage to meet all your healthcare needs.
• Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales.
• A creative, innovative, and global working environment in the creative and software technology industry.
• Development and advancement opportunities.
• Retirement planning options to save for your future.