Customer Service Operations Associate, Filing Manager

Location: USA - Clayton, Missouri

Salary: $29,200–$48,900 USD per year, plus bonus eligibility

Company

hirify.global provides professional information, software, and services, including business licensing support through its CT team.

What you will do

• Prepare and submit standard, advanced, and specialized licensing and registration applications, amendments, renewals, and closures.
• Process approximately 50–100 applications per week, depending on filing complexity.
• Coordinate with Customer Success Associate-Account Managers to fulfill pending filing orders on time.
• Identify and resolve barriers to client licensure.
• Document filing-process changes in the internal database and communicate them to onboarding and research teams.
• Work efficiently within a collaborative account services environment.

Requirements

• Bachelor’s degree or equivalent experience.
• Exceptional interpersonal skills for communication with government agencies and colleagues.
• Strong discretion when handling sensitive data.
• Advanced computer skills in a Windows-based environment, including Microsoft Office and Adobe PDF.
• Excellent attention to detail, accuracy, organization, and time management.
• Customer-centric work ethic and ability to work in a fast-paced environment.

Nice to have

• 1–2 years of data entry and/or licensing experience.

Culture & Benefits

• Medical, dental, and vision plans.
• 401(k) and FSA/HSA options.
• Commuter benefits and tuition assistance.
• Vacation, sick time, and paid parental leave.
• Applicants may be required to appear onsite at a hirify.global office during the recruitment process.

Hiring process

• Interviews assess individual skills, experience, and communication style without AI tools or external prompts.
• Virtual backgrounds must be removed, and in-person interviews are included in the process.
• Use of AI-generated responses or third-party interview support may result in disqualification.