Customer Service, Contracts Administrator

Location: Remote from the United States; scheduled Monday–Friday, 8:00am–4:30pm PST

Salary: $21.00–$22.00 per hour, with additional annual incentive opportunities

Company

hirify.global provides insurance and protection products that help customers manage life’s uncertainties.

What you will do

• Review contract eligibility, process missing information, make corrections, and load and balance contracts and payments in the administrative system.
• Answer customer and dealer questions, provide cancellation quotes, process cancellations, transfers, and cancel/rebooks.
• Process ACH remittances, manage incoming checks, net approved claims on batches, and support invoices and refunds.
• Update system notes for emails and calls, contact dealers and agents about rejections, and assist with Dealer Portal access and navigation.
• Collaborate with rates, production, and accounting teams; support weekly closing, annual audits, and manager coverage.

Requirements

• High school diploma or equivalent and at least two years of basic administrative experience.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Ability to type 10,000 alphanumeric keystrokes with at least 90% accuracy.
• Detail-oriented, accurate, organized, reliable, and punctual, with strong written and verbal communication skills.
• Ability to plan, prioritize, complete assignments on time, and work independently and collaboratively.
• Ability to perform basic arithmetic and work extended periods at a computer, including occasional lifting up to 25 pounds.

Nice to have

• Prior customer service experience.
• Experience working in a fast-paced environment.
• Ability to communicate and work effectively with a diverse team.

Culture & Benefits

• Remote work with a defined Pacific Time schedule.
• Health, dental, and vision insurance.
• Paid time off, paid parental leave, short-term disability, and a cultural observance day.
• Healthcare account contributions, pension plan, and 401(k) with company matching.
• Mental health benefits, employee assistance resources, and wellbeing rewards through ProHealth Rewards.