Workplace Services Engineer L2 (EUC/Endpoint Management)

Location: Fully remote; candidates must be based in Portugal or the USA.

Company

Telecommunications project focused on fixed and mobile television, internet, voice, and data solutions in Portugal.

What you will do

• Operate the end-user computing estate within SLA, including desktop, laptop, and virtual desktop support.
• Build and publish MSI/EXE software packages, perform mass deployments, and re-image devices.
• Run OS, driver, and Microsoft security patch cycles while meeting the 98% patch-compliance SLA.
• Deploy workstation configurations, GPOs, Wi-Fi and printing agents through SCCM and Intune; manage BitLocker recovery, LAPS, and Microsoft Defender agent health.
• Resolve ITIL incidents and service requests, reconcile cases before closure, and escalate complex issues to L3.
• Maintain ServiceNow CMDB and hardware/software inventory, produce SCCM/Intune reports, support remote installations, and adapt PowerShell scripts.

Requirements

• 2–4 years of experience in EUC or endpoint operations.
• Operational experience with SCCM and Intune, Windows client operating systems, and Entra ID fundamentals.
• Ability to run and adapt PowerShell scripts.
• English at C1/C2 level.
• ITIL v4 Foundation certification.
• Must be based in Portugal or the USA.

Nice to have

• MD-102 certification or progress toward the Microsoft endpoint baseline.
• Experience with ServiceNow.

Culture & Benefits

• Health insurance.
• Personalized training plan with a dedicated training budget.
• Regular feedback and professional development support.
• Remote onboarding.
• Team events every semester.
• Partner discounts and a culture of proximity and transparency.