Commercial Lines Account Manager

Location: Phoenix, AZ, USA

Company

Brown & Brown provides commercial insurance services and supports client account management, policy administration, and risk-related needs.

What you will do

• Serve as the main client contact and account coordinator for an assigned book of commercial accounts.
• Build and strengthen client relationships while supporting business production and retention.
• Review coverage, identify risks, and coordinate solutions for underwriting, policy, accounting, and claims issues.
• Manage renewal activities, including applications, loss runs, supporting documents, carrier submissions, binders, auto ID cards, and certificates of insurance.
• Coordinate claim reviews, loss control visits, premium allocations, and other carrier services.
• Support client visits and presentations and train and mentor new teammates.

Requirements

• High school diploma or equivalent.
• Proficiency with Microsoft Office Suite.
• Exceptional telephone demeanor and strong client service abilities.
• Ability to maintain a high level of confidentiality.
• 3–5+ years of insurance experience preferred.
• Property and casualty license preferred.

Nice to have

• Experience in a professional office environment.
• College degree.

Culture & Benefits

• Merit-based culture focused on self-starters and customer service.
• Medical, prescription, dental, vision, life, and disability insurance.
• Employee stock purchase plan, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and preferred partner discounts.