IT Service Ops Technician - RMAC (Robotics)

Location: Full-time onsite at RMAC in Savannah, Georgia, United States. Limited scheduling flexibility; occasional off-hours or weekend work and participation in a paid on-call rotation may be required.

Salary: $43–$59 per hour.

Company

hirify.global develops robotics technology and provides the IT infrastructure supporting its employees and operations.

What you will do

• Serve as the primary technical support contact, resolving user issues and requests through multiple channels while meeting SLAs.
• Deploy and configure hardware, software, peripherals, and operating systems, and maintain accurate asset records.
• Apply system patches and troubleshoot hardware, software, operating system, and network problems.
• Manage IT inventory, documentation, account support, password resets, and access issues.
• Collaborate with Purchasing, Infrastructure, and Information Security on operational tasks and projects.
• Lead independent projects involving new operational technologies and improvements to IT processes.

Requirements

• Bachelor’s degree in an IT-related field or equivalent experience.
• At least 2 years of increasing responsibility in technical support or service desk work.
• Ability to diagnose and resolve hardware, software, and network issues independently and escalate complex problems appropriately.
• Experience supporting Windows desktop and server environments, macOS, and Linux.
• Experience administering Google Workspace and working with Active Directory or Entra ID.
• Working knowledge of DNS, DHCP, CIFS/SMB, and NFS; ability to lift up to 50 pounds. Must be eligible to work in the United States; visa sponsorship is not available.

Nice to have

• Conference room audio-visual systems experience.
• Python, PowerShell, or Bash scripting skills.
• ITSM, Jira, Addigy, Microsoft Intune, Agile/SCRUM, or ITIL v4 experience.
• Korean language skills and a desire to learn and grow.

Culture & Benefits

• Collaborative environment with cross-functional work and opportunities to contribute to IT innovation.
• Medical, dental, and vision benefits.
• 401(k), paid time off, and an annual bonus structure.
• Standard weekday schedule with paid on-call support for critical incidents.