Field Service Analyst

TL;DR

Field Service Analyst (IT Support): Provide hands-on technical support for end users and office technology, troubleshooting hardware and software issues on Windows-based devices with an accent on installation, configuration, and relocation of IT equipment. Focus on supporting common office peripherals, performing physical tasks like equipment moves, and basic cabling.

Location: Decatur, IL (62526)

Salary: $77,000–$91,500

Company

Staffing firm providing IT support professionals for various assignments.

What you will do

• Troubleshoot hardware and software issues for end users.
• Support Windows-based devices and office peripherals like printers, monitors, and docking stations.
• Assist with installation, configuration, and relocation of IT equipment.
• Perform hands-on tasks including equipment setup, moves, and basic cabling.

Requirements

• 1–3 years of IT support or field service experience preferred.
• Experience supporting Windows devices and office peripherals.
• Strong communication and customer service skills.
• Ability to work independently, organize, prioritize, and manage tasks.
• Comfortable with physical technical tasks like equipment moves and cabling.

Culture & Benefits

• For assignments 13+ weeks: major medical, dental, vision, 401k, and statutory sick pay where required.
• Equal Opportunity Employer committed to accommodations for disabilities.
• Participates in E-Verify program as required by law.