Technical Support Specialist

Location: On-site in the Redwood City, California office; Monday–Friday, 9:30 a.m.–6:00 p.m.; travel to other offices may be required.

Annual base salary: $85,000–$110,000, excluding bonuses, benefits, and other incentives.

Company

hirify.global is a law firm providing legal services to clients in the technology and business sectors.

What you will do

• Respond to end-user support requests by phone, email, in person, and through remote support tools.
• Troubleshoot computers, printers, applications, network connectivity, telephony, and video conferencing systems.
• Set up, configure, test, maintain, and deliver laptops, peripherals, hardware, and software.
• Support user onboarding, training, local office moves, and changes to computer and phone setups.
• Set up conference rooms and maintain equipment, software, licenses, tickets, and knowledge base articles.
• Escalate network and system issues to the appropriate IT staff.

Requirements

• At least 2 years of relevant technical support experience, preferably in a law firm or professional services environment.
• Hands-on knowledge of enterprise and desktop applications, including Windows 10 and Microsoft Office.
• Experience with Active Directory and a solid understanding of basic networking principles.
• Strong troubleshooting, communication, customer service, interpersonal, judgment, and self-direction skills.
• B.S./B.A. in Information Systems or equivalent relevant experience is preferred.
• Ability to work overtime when required.

Nice to have

• MCSE certification.
• Familiarity with current hardware and software trends.

Culture & Benefits

• Customer-focused, responsive, and proactive technical support environment.
• Medical, dental, and vision coverage.
• 401(k) Profit Sharing Plan.
• Flexible Spending Account and paid time off.
• Fertility and family-building support.