Sr. Service Desk Administrator

Location: Hybrid in the Los Angeles area; two days per week in the Los Angeles-based office

Salary: $40.00–$45.00 per hour USD, with possible pre-approved overtime

Company

hirify.global Cloud Solutions is a publicly traded healthcare technology company providing digital cloud fax, interoperability, secure data transport, HL7/FHIR solutions, NLP, and AI-based data transformation.

What you will do

• Provide day-to-day technical support for Macintosh and Windows computers, applications, smartphones, tablets, peripherals, and BYOD devices.
• Maintain, troubleshoot, repair, provision, and upgrade computer and server hardware and end-user systems.
• Administer Active Directory, Google Workspace, email, print servers, remote access, and endpoint resources.
• Manage employee laptop applications and policies in Microsoft Intune, including PowerShell scripting.
• Maintain IT assets, software licensing, service tickets, vendor relationships, and PC ordering processes.
• Support onboarding, incident management, internal IT projects, office moves, and occasional business travel.

Requirements

• At least 4 years of computer systems support experience, primarily working directly with end users; 6 years is listed in an additional requirement.
• At least 4 years supporting Google Workspace, Microsoft Office, Active Directory, and antivirus applications.
• At least 2 years of IT help desk experience and at least 2 years of remote PC management and enterprise software distribution.
• Expert knowledge of Windows and Mac operating systems and PC hardware, plus experience with service desk ticketing systems; Jira is preferred.
• Excellent written and spoken communication skills, strong organization, and the ability to handle complex tasks with minimal supervision.
• High school diploma or GED; ability to lift and transport moderately heavy computers and peripherals. Visa sponsorship is not available.

Nice to have

• Experience with MDM solutions, GAM, Linux, basic networking, Okta, or OneLogin.
• Exposure to PCI, FedRAMP, or HIPAA-regulated environments.
• Associate's degree in Computer Science or equivalent experience.

Culture & Benefits

• Accrued vacation, sick time, holidays, and employee benefits.
• Potential eligibility for an employee stock purchase plan.
• Reliable high-speed internet is required for the hybrid role.
• Physical requirements include sitting for extended periods and prolonged screen time.