Service Desk Administrator (IT Support)

Location: Hybrid in the Los Angeles area; two days per week in the Los Angeles-based office. Occasional business travel may be required.

Salary: $40.00–$45.00 per hour USD, with possible pre-approved overtime.

Company

hirify.global Solutions provides digital cloud fax, healthcare interoperability, secure data transport, HL7/FHIR solutions, NLP, and AI-enabled healthcare data transformation.

What you will do

• Maintain, troubleshoot, repair, and provision computer systems, servers, hardware, smartphones, tablets, and peripherals.
• Provide end-user support for Macintosh and Microsoft Windows systems, application software, BYOD devices, and remote access.
• Administer Active Directory, Google Workspace, print servers, email, endpoint applications, and Microsoft Intune policies.
• Create PowerShell scripts, OS images, and software distributions; provision and upgrade employee laptops.
• Manage service desk tickets, document technical solutions, monitor software licensing, and escalate complex issues.
• Manage IT assets and PC vendor relationships, support onboarding, and assist with Net Ops and other technical projects.

Requirements

• 4–6+ years of computer systems support experience, primarily supporting end users.
• 2–4+ years of IT help desk experience and remote PC management or enterprise software distribution experience.
• Experience supporting Google Workspace, Microsoft Office, Active Directory, antivirus applications, and service desk ticketing systems; Jira is preferred.
• Expert knowledge of Windows and Mac operating systems and PC hardware, with the ability to perform complicated tasks with minimal supervision.
• Excellent written and spoken communication skills and the ability to collaborate with Los Angeles-based resources daily.
• High school diploma or GED; ability to lift and transport moderately heavy computers and peripherals, with reliable high-speed internet.

Nice to have

• Understanding of MDM solutions, GAM, basic networking, Linux, and cloud identity providers such as Okta or OneLogin.
• Experience with regulated frameworks such as PCI, FedRAMP, or HIPAA.
• Associate’s degree in Computer Science or equivalent experience.

Culture & Benefits

• Accrued vacation, sick time, holidays, and employee benefits.
• Potential eligibility for an employee stock purchase plan.
• Inclusive environment focused on collaboration, diversity, and healthcare innovation.
• Visa sponsorship is not available.