Member Success Specialist

Location: Remote, Philippines

Salary: $14,000–$14,648 USD

Company

hirify.global enables open source collaboration across companies, developers, and users while building ecosystems for open technology development and commercial adoption.

What you will do

• Guide member organizations through onboarding, including access to platforms, communication channels, working groups, and member resources.
• Act as the primary point of contact for assigned members and build relationships through regular check-ins.
• Increase member participation in technical communities, events, working groups, education, and other foundation initiatives.
• Monitor engagement and renewal risks while supporting retention, expansion, and additional participation opportunities.
• Track onboarding, engagement, benefit utilization, and retention metrics in Salesforce, HubSpot, and other systems.
• Collaborate with Business Development, Membership Sales, Project Leadership, Marketing, Events, Education, Finance, and Operations.

Requirements

• Experience in Customer Success, Account Management, Member Success, Customer Relationship Management, or a similar client-facing role.
• Excellent written and verbal English communication skills for working with executives, technical leaders, and global stakeholders.
• Strong relationship-building, consultative communication, organization, problem-solving, and follow-through skills.
• Experience with CRM platforms such as Salesforce and/or HubSpot.
• Ability to understand and communicate technology concepts to varied audiences.
• Willingness to work flexible hours to support a global organization.

Nice to have

• Bachelor's degree.

Culture & Benefits

• Fully remote, remote-first work environment.
• Collaboration, ownership, continuous learning, inclusion, and professional accountability are emphasized.
• Work independently with flexibility and minimal supervision.
• Equal Opportunity Employer.