Associate Customer Success Manager (SaaS/EdTech)

Location: Mexico; hybrid. The role requires working USA hours: 8 am–5 pm, 9 am–6 pm, or 10 am–7 pm US. Occasional travel is required for member meetings, events, and industry conferences.

Compensation: MX$427,000–MX$532,000 annually; base/commission split is 80/20. The role offers equity and commission, with on-target earnings of MX$427,000–MX$532,000 annually.

Company

hirify.global creates intuitive products that support learning, personal development, education, and career growth, including Parchment.

What you will do

• Act as the liaison between customers and hirify.global while maintaining strong customer relationships and delivering consultative engagements.
• Meet with Parchment members to connect products and services to business strategy, uncover needs, and capture growth opportunities.
• Manage a book of business of 200–250 accounts, supporting renewals, retention, price increases, expansions, and cross-selling.
• Build relationships across customer organizations and Parchment functions, and collaborate with Account Executives on cross-selling, product knowledge, and relationship building.
• Oversee quoting, negotiations, contract closing, revenue forecasting, and achievement of renewal, expansion, and customer satisfaction goals.
• Present key results, communicate difficult messages, and accurately represent Parchment products, services, capabilities, and business value.

Requirements

• Bachelor’s Degree and 1–2 years of experience as a Customer Success Manager, Account Manager, or in a related function.
• Ability to set appropriate expectations and manage issues and goals through completion.
• Adaptability and ability to prioritize tasks in a changing environment.
• Passion for the education industry.
• Excellent written and verbal communication skills, including presentation and public speaking ability.
• Experience with Google or Microsoft suites and CRM systems such as Salesforce.
• Successful concurrent management of 100–500 member accounts with a book of business between $500,000 and $2 million.
• Consistent attainment of at least 90% of quarterly or annual goals.

Nice to have

• Previous SaaS business model experience.
• Project management experience.
• Experience with a Customer Success platform such as Gainsight.
• Experience managing or selling into education industry accounts.
• At least 2 years of successful Sales or Account Executive performance, including Sales or Account Executive experience in higher education.

Culture & Benefits

• Full-time employees participate in an ownership program and receive competitive compensation.
• Flexible work culture with remote, hybrid, and in-office collaboration spaces varying by role, team, and location.
• Generous time off, local holidays, and an annual late-December “Dim the Lights” period based on departmental needs.
• Wellness programs, mental health support, learning and development resources, professional development tools, and tuition reimbursement.
• Technology and tools to support effective work, a Motivosity employee recognition program, and an inclusive culture focused on support and meaningful connection.

Hiring process

• All employees must pass a background check.
• Candidates may be asked to complete identity verification by providing their legal name, current physical location, valid contact number, and residential address in accordance with local data privacy laws.