Associate Customer Success Manager (Parchment)

Location: Mexico or Budapest, Hungary

Company

hirify.global creates intuitive education and personal development products, including Parchment for higher-education customers.

What you will do

• Act as the liaison between customers and hirify.global while cultivating strong, consultative relationships.
• Manage a book of business of 200–250 accounts, supporting renewals, retention, expansions, and cross-selling.
• Meet with Parchment customers to connect products and services to business strategy, identify needs, and capture growth opportunities.
• Build relationships across customer organizations and Parchment functions to achieve account goals.
• Present key results, communicate difficult messages, and represent Parchment products and capabilities accurately.
• Coordinate quoting, negotiation, contract closing, revenue forecasting, and collaboration with Account Executives.

Requirements

• Bachelor’s degree and 1–2 years of experience as a Customer Success Manager, Account Manager, or in a related role.
• Experience managing 100–500 customer accounts concurrently, with a book of business between $500,000 and $2 million.
• Consistent achievement of at least 90% of quarterly or annual goals.
• Excellent written and verbal communication, presentation, and public-speaking skills.
• Experience with Google or Microsoft productivity suites and CRM platforms such as Salesforce.
• Ability to set expectations, complete goals, prioritize tasks, and adapt in a changing environment.

Nice to have

• Experience with a SaaS business model.
• Project management experience.
• Experience with a Customer Success platform such as Gainsight.
• Experience managing or selling to education-industry or higher-education accounts.
• At least two years of successful Sales or Account Executive experience, particularly in higher education.

Culture & Benefits

• Competitive compensation and an ownership program for full-time employees.
• Flexible work culture with remote, hybrid, and in-office collaboration varying by role, team, and location.
• Generous time off, local holidays, and an annual late-December recharge period based on departmental needs.
• Wellness programs, mental-health support, learning resources, professional development tools, and tuition reimbursement.
• Inclusive culture, employee recognition program, and the technology required for the role.
• Occasional travel for customer meetings, events, and industry conferences.

Hiring process

• All employees must pass a background check.
• Candidates may be required to complete identity verification and provide legal name, physical location, contact number, and residential address in accordance with local privacy laws.