Technical Success Manager (Cybersecurity)

Location: Munich Office, Germany; hybrid position with a minimum of 3 days per week in the Munich office

Company

hirify.global develops AI-driven cybersecurity technology that detects and responds to novel, real-time cyber threats.

What you will do

• Build trusted relationships with customer security and IT teams and understand their workflows, priorities, and success outcomes.
• Create technical success plans that drive platform adoption, reduce risk, and demonstrate measurable value.
• Identify high-value use cases and guide customers from deployment to active use in daily security operations.
• Monitor product usage, engagement, and customer health indicators to identify adoption gaps, underutilization, and retention risks.
• Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
• Provide technical health insights for renewals, QBRs, account strategy, expansion, upsell, and cross-sell discussions while representing technical user feedback internally.

Requirements

• Fluency in German and English is essential.
• 3+ years of experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, or Product Specialist.
• Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Experience driving adoption, retention, technical value realization, and customer health improvement.
• Ability to translate complex technical concepts into clear, practical guidance and engage with security engineers, SOC analysts, system administrators, technical leaders, and executives.
• Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.

Nice to have

• Experience with security operations, SOC workflows, threat detection, or incident response use cases.
• Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance.

Culture & Benefits

• Values include ownership, collaboration, high standards, urgency, and continuous learning.
• Investment in skills, learning, and development opportunities.
• Hybrid work arrangement based in the Munich office.
• Commitment to integrity, accountability, equal opportunity, and reasonable workplace accommodations.