Customer Success Manager - Perth

Location: Perth, Australia; hybrid work model with at least 50% onsite for employees within commuting distance of a hirify.global office

Company

hirify.global provides AI-powered governance, risk and compliance SaaS solutions through the hirify.global One Platform.

What you will do

• Manage a portfolio of corporate customer accounts and build strong relationships with key stakeholders.
• Lead customer onboarding, training, operational meetings, and formal business reviews across the customer lifecycle.
• Own commercial and contractual renewals while improving retention, product adoption, engagement, and NPS.
• Identify customer needs, recommend additional products and services, and qualify expansion opportunities with Sales.
• Coordinate with implementation, project, IT, services, finance, marketing, operations, and other internal teams as the customer voice.
• Facilitate product and module sessions with senior stakeholders, including C-Suite executives and directors, and support customer advocacy initiatives.

Requirements

• Experience building and maintaining direct relationships with key client stakeholders.
• Experience managing a portfolio of corporate customers.
• Strong communication, presentation, stakeholder management, problem-solving, and resilience skills.
• A technology-focused, solution-centric mindset and curiosity about customer business needs.
• Experience with enterprise account management, preferably in SaaS, is desirable but not essential.
• Experience with sales CRM applications such as Salesforce is useful.

Culture & Benefits

• Flexible work environment with a hybrid model and global teams.
• Comprehensive health benefits, generous time off, wellness programs, and global days of service.
• Meeting-free days and a culture focused on creativity, innovation, learning, and collaboration.
• Diversity and inclusion supported through Employee Resource Groups, education, and community resources.
• Visa sponsorship may be available for select positions based on business needs and role requirements.