Senior Customer Success Manager (AI)

Location: Germany; hybrid work model with regular in-person collaboration.

Company

hirify.global provides an AI-native enterprise talent platform that uses big data, AI, and machine learning to support hiring and talent workflows across more than 100 countries and 30+ languages.

What you will do

• Guide customers through post-sales adoption and implementation, helping them maximize the value of hirify.global products.
• Monitor product usage and business outcomes, identify improvement opportunities, and drive them through to completion.
• Act as a trusted advisor on HR and talent strategy, digital transformation, and the use of AI and machine learning.
• Build relationships with key customer stakeholders and identify gaps in customer contacts.
• Partner with product, engineering, delivery, support, and sales teams to resolve escalations.
• Represent customer needs in product planning and help drive satisfaction and renewals.

Requirements

• Native German language skills required.
• 6+ years of experience in management consulting, HR talent functions, customer success, or account management.
• Strong verbal and written communication skills.
• Excellent problem-solving ability in complex, multi-stakeholder situations.
• Strong data analysis and synthesis skills.
• Attention to detail, basic project management skills, and the ability to manage multiple workstreams.

Nice to have

• Experience with AI and machine learning technologies in HR.
• Experience at a fast-growing technology or SaaS company.
• Experience with public speaking, webinars, and conferences.

Culture & Benefits

• Hybrid work model emphasizing in-person collaboration, learning, and execution.
• Ownership, responsibility, transparency, and support in daily work.
• Family medical, vision, and dental coverage.
• Competitive base salary, equity awards, and eligibility for discretionary bonuses or commissions.
• Equal employment opportunity and a stated commitment to diversity.