Strategic Account Manager, Firefox Enterprise (DACH)

Location: Remote within Germany, Austria, and Switzerland; travel across these countries is required as needed. Occasional collaboration during U.S. business hours is expected.

Company

hirify.global is a non-profit-backed technology company that builds open-source products such as Firefox and works to keep the internet open and accessible.

What you will do

• Serve as the primary contact for assigned Firefox Enterprise customer accounts.
• Build long-term relationships with executive, commercial, technical, procurement, and partner stakeholders.
• Develop success plans and guide customers from pilot through deployment, adoption, and broader rollout.
• Monitor account health, lead business reviews, identify risks, and coordinate mitigation and issue resolution.
• Own renewal planning, retention and revenue forecasts, and expansion opportunities.
• Identify and develop Firefox Support and broader Firefox Enterprise opportunities in coordination with Account Executives.

Requirements

• Experience owning strategic customer relationships in enterprise technology with senior and operational stakeholders.
• Track record supporting renewals, expansion, consultative sales, or other commercial outcomes.
• Strong relationship-building, communication, cross-functional coordination, and escalation-management skills.
• Technical curiosity sufficient to engage with enterprise architects, security teams, IT operations, and product specialists.
• Native-level German and advanced written and verbal English.
• Ability to travel across Germany, Austria, and Switzerland and occasionally work during U.S. business hours.

Nice to have

• Experience with enterprise infrastructure, security, platforms, on-premises software, or complex regulated organizations.
• Experience selling enterprise support, subscriptions, or professional services.
• Familiarity with open-source software and enterprise open-source business models.
• Familiarity with browser management, endpoint policies, identity and access management, or SIEM.

Culture & Benefits

• Performance-based bonus plan and retirement contributions with immediate vesting.
• Medical, dental, vision, disability, life, and employee assistance coverage, varying by country.
• Country-specific holidays, birthday leave, paid parental leave, and quarterly company wellness days.
• Home office stipend, professional development budget, and quarterly well-being stipend.
• Values centered on welcoming differences, relationship-minded collaboration, responsible participation, and grit.