Customer Success Manager - Dutch (SaaS)

Location: Berlin, Germany

Company

hirify.global provides a unified IT operations platform for endpoint management, patching, backup, and remote access, serving nearly 40,000 customers in more than 140 countries.

What you will do

• Manage a defined portfolio of large and strategically important customers.
• Build relationships with stakeholders ranging from support agents to C-level executives and act as the primary customer contact.
• Guide onboarding, product adoption, customer success, and the effective use of the platform.
• Analyze product usage data, identify root causes and churn risks, and drive corrective actions.
• Identify, qualify, and develop cross-sell and upsell opportunities.
• Document customer activities and forecast opportunities accurately in Salesforce while collaborating with Sales, Marketing, Support, Product, and Professional Services.

Requirements

• Experience managing customer success portfolios and guiding customers through the full customer journey.
• Exceptional consultative communication, listening, influencing, objection-handling, and relationship-building skills.
• Analytical mindset with the ability to identify root causes and develop solutions quickly.
• Strong organization, resilience, customer focus, and ability to prioritize across strategic accounts.
• Fluent Dutch and English required.
• Work from the Berlin, Germany office.

Nice to have

• Experience in the SaaS, cloud, or IT industry.

Culture & Benefits

• International and intercultural environment focused on customer success.
• Lunch provided at the office three times per week.
• Corporate benefits platform with discounts from brands including Expedia, FitX, and Zalando.
• Professional development through a dedicated training platform.
• Office located near Alexanderplatz with convenient public transport access.
• Visa sponsorship is not available for this position.