Licensed Customer Service Representative - Grosse Pointe (Insurance)

Location: Grosse Pointe, Michigan, United States; onsite office environment. Monday–Friday, 8:30 a.m.–5:30 p.m., with willingness to work irregular hours including weekends, holidays, and community events.

Salary: $23.00–$25.50 per hour, based on experience.

Company

hirify.global provides membership, travel, insurance, financial services, and roadside assistance through AAA and affiliated brands across 14 states and 2 U.S. territories.

What you will do

• Support members with insurance inquiries, product explanations, billing questions, complaints, and service requests.
• Process applications, renewals, policy changes, endorsements, amendments, transfers, reinstatements, and cancellations.
• Prepare insurance quotes, apply underwriting rules and eligible discounts, complete sales, and identify cross-sell opportunities.
• Process insurance and membership payments and conduct retention, delinquency, reinstatement, and promotional calls.
• Update member records, maintain filing systems, use insurance and membership systems, and provide general office support.
• Support office events and community activities that increase product awareness and insurance revenue.

Requirements

• High school diploma or equivalent.
• Current Property & Casualty Insurance license.
• Ability to qualify for, obtain, and maintain required state licenses and appointments.
• Customer service, insurance servicing, sales support, payment processing, and clear communication skills.
• Knowledge of insurance terminology, regulations, underwriting procedures, sales compliance, and coverage needs.
• Ability to work independently and in a team, perform mathematical calculations, handle outbound calls, and operate in a high-volume environment.

Nice to have

• Experience with insurance or membership systems such as PPS, POS, IMS, or IPM.
• Proficiency with Microsoft Office products.

Culture & Benefits

• Medical, prescription, dental, vision, HSA, FSA, and employee assistance benefits.
• Company-paid and optional life insurance, disability coverage, and additional insurance options.
• 401(k) with company matching and additional company contributions.
• Paid time off, company holidays, mental health and floating holidays, volunteer day, and other paid leave programs.
• Tuition assistance, professional certification reimbursement, career development opportunities, complimentary AAA membership, and adoption assistance.

Hiring process

• Successful completion of Customer Service, Insurance, and Membership training is required within six months of hire.
• Employment offers require consent to a background and drug screening.