Personal Lines Customer Service Representative (Insurance)

Location: Belle Plaine, Minnesota, USA; additional locations include Minnetonka and Le Sueur, Minnesota.

Salary: $26.00–$33.00 per hour.

Company

Brown & Brown is an independent insurance agency focused on personal insurance services and customer support.

What you will do

• Handle inbound client calls, answer service inquiries, and make policy changes in the agency management system.
• Conduct outbound research, follow-ups, and annual account reviews.
• Provide information, answer questions, resolve concerns, and identify upsell and cross-sell opportunities.
• Process policy transactions and prepare insurance proposals by rating new business and expiring policies.
• Assist clients with submitting loss notices and follow up on claims settlement.
• Maintain client databases, electronic files, interaction records, suspense items, payments, and policy issuance updates.

Requirements

• Property and Casualty Insurance license.
• Prior insurance office and personal lines customer service experience.
• High school diploma or equivalent.
• Advanced knowledge of Microsoft Office and web-based technology.
• Excellent spelling and grammar with strong verbal and written communication skills.
• Superior phone, interpersonal, listening, and client service skills.

Culture & Benefits

• Meritocratic culture that rewards self-starters and customer-focused work.
• Medical, prescription, dental, vision, life, and disability insurance.
• Employee stock purchase plan, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and preferred partner discounts.