Insurance Sales and Service Representative I (Insurance)

Location: Remote within the United States; limited travel may be required, and flexible availability for evenings, weekends, holidays, shift changes, overtime, or split shifts may be needed.

Salary: $38,500–$69,500 annually, plus bonus eligibility.

Company

hirify.global is General Motors’ captive finance subsidiary, providing automotive finance, leasing, commercial lending, and insurance solutions across North America, South America, and Asia Pacific.

What you will do

• Quote, sell, and service insurance policies while providing guidance on protection, coverage, billing, renewals, and endorsements.
• Deliver customer support across multiple channels to strengthen retention, loyalty, and satisfaction.
• Resolve customer complaints and escalate issues to management when necessary.
• Gather, process, consolidate, and analyze customer data to improve the General Motors Insurance experience.
• Manage follow-ups, account requests, and communication with internal departments to ensure customer expectations are met.
• Execute specialty-team processes and strategies assigned by insurance leadership.

Requirements

• Current Property and Casualty or Personal Lines license in at least one U.S. state.
• High school diploma or equivalent required; 0–2 years of customer service experience preferred.
• Proficiency in Microsoft Office Suite and the ability to navigate multiple applications and systems.
• Strong written, oral, interpersonal, active listening, analytical, and problem-solving skills.
• Ability to work independently, use sound judgment, manage time, and handle stressful customer situations.
• Ability to type at least 40 words per minute and work a flexible schedule, including evenings, weekends, holidays, and potential shift changes.

Nice to have

• Bachelor’s degree or equivalent combination of education and experience.
• Experience using AI tools such as Microsoft Copilot, evaluating AI outputs, and integrating AI into workflows.
• Knowledge of responsible AI use, ethics, data protection, and AI-assisted research or content generation.

Culture & Benefits

• 100% remote work with a culture focused on integrity, innovation, community, and belonging.
• 401(k) matching and health benefits available from the first day of full-time employment.
• Paid bonding leave for new parents, including 12 weeks at 100% pay.
• Tuition assistance, training, GM employee auto discount, community service pay, and nine company holidays.