IT Support Specialist (Aerospace)

Location: Hybrid in Livermore, California, United States. US citizenship is required, and the role involves access to export-controlled information under ITAR/EAR regulations.

Company

hirify.global develops laser communications technology and temporospatial software-defined networking platforms for aerospace, satellite, airborne, cislunar, and deep-space communications.

What you will do

• Provide tier 1 and tier 2 support across Windows, macOS, Linux, mobile platforms, enterprise applications, and network connectivity.
• Manage password resets, account unlocks, user accounts, group memberships, application permissions, onboarding, and offboarding.
• Configure and maintain laptops, desktops, monitors, peripherals, mobile devices, and managed endpoints.
• Deploy software and updates through MDM platforms, troubleshoot enrollment and compliance issues, and coordinate endpoint security alerts with InfoSec.
• Establish help desk workflows, ticketing procedures, SLA standards, knowledge base articles, and self-service resources.
• Document and escalate complex tier 3 issues while participating in IT projects and system rollouts.

Requirements

• 2–3 years of help desk or technical support experience.
• Working knowledge of Windows 10/11, Linux, and macOS.
• Experience with Active Directory or Azure AD/Entra ID, ticketing systems, and support workflows.
• Basic knowledge of TCP/IP, DNS, DHCP, WiFi, VPN, and independent hardware and software troubleshooting.
• Strong customer service, professional communication, organization, self-direction, and ability to manage multiple priorities.
• US citizenship is required; applicants must also satisfy applicable ITAR/EAR export-control eligibility requirements.

Nice to have

• Experience with MDM platforms such as Intune, Jamf, or JumpCloud and SSO platforms such as Okta or Duo.
• Knowledge of Google Workspace, Microsoft 365 administration, endpoint security, and compliance requirements.
• Basic PowerShell, Bash, or Python scripting and automation experience.
• Relevant certifications such as CompTIA A+, Linux+, Microsoft, Apple, or ITIL Foundation.
• Active Secret or Top Secret clearance, or ability to obtain one.

Culture & Benefits

• Work on aerospace communications and national security programs.
• Flexible hybrid remote and in-office arrangements.
• Professional development and career advancement opportunities.
• Collaborative, supportive, and inclusive workplace.
• Competitive compensation, equity options, 401(k), health, dental, vision, and life insurance, plus paid time off.